Responsible Gaming
at hibeje
hibeje is committed to providing a safe, fair, and enjoyable gaming environment for all players across Bangladesh. This page outlines the tools, resources, and guidance available to help you stay in control of your gambling activity at all times.
01 Our Commitment to Responsible Gaming
At hibeje, responsible gaming is not an afterthought — it is a foundational principle that shapes how we design our platform, how we interact with players, and how we handle the data entrusted to us. We believe that gambling should always remain an enjoyable leisure activity, never a source of financial stress, anxiety, or harm.
hibeje operates as an internationally operated platform serving players across Bangladesh. We recognise that our player community includes people from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every corner of the country — and we take our responsibility towards each of them seriously. Our responsible gaming framework is built on four core principles: transparency, player empowerment, early intervention, and ongoing education.
We provide every registered player with a comprehensive set of self-management tools that can be activated at any time, without any waiting period or penalty. These include deposit limits, wager limits, loss limits, session time reminders, cool-off periods, and full self-exclusion. All of these tools are available directly from your hibeje account settings or by contacting our 24/7 live support team.
Player Safety First
Every product decision at hibeje is assessed against its potential impact on player welfare before launch.
Transparent Odds
We clearly communicate game return-to-player (RTP) rates and the nature of randomised outcomes on all games.
Empowering Controls
Players can set limits, take breaks, and pause or permanently close their accounts at any time without friction.
24/7 Support
Our English-language support team is available around the clock to assist with any responsible gaming concern.
Player Education
We provide clear educational content about how games work, the role of chance, and the risks of excessive play.
Underage Protection
Strict age verification prevents anyone under 18 from accessing hibeje's gaming or betting services.
02 Age Restriction & Verification
hibeje operates a strict 18+ policy across all games, sports betting markets, and casino products. Persons under the age of 18 are absolutely prohibited from registering an account, making a deposit, or participating in any gambling activity on the hibeje platform. This is a non-negotiable requirement with no exceptions.
Age verification is a mandatory step in the hibeje KYC (Know Your Customer) process. All players must confirm their date of birth at the point of registration. Before processing any withdrawal request, hibeje requires documentary proof of age — typically a National Identity Card (NID), passport, or birth certificate. Any account found to belong to a person under 18 will be closed immediately and all funds returned to the original deposit source.
18+ Only: Gambling is strictly for adults aged 18 and above. If you are under 18, you must not attempt to register or access hibeje. If you are a parent or guardian and believe a minor in your care has accessed this platform, contact our support team immediately via live chat so we can close the account and delete all associated data without delay.
Parental Controls
If you share a device with someone under 18, we strongly recommend installing parental control software to prevent accidental access to gambling sites. Tools such as Net Nanny, Qustodio, and similar parental filters are widely available and easy to configure on Android and iOS devices commonly used across Bangladesh.
KYC Verification Process
Every hibeje account must complete identity verification before withdrawals are enabled. The process requires uploading a clear photograph of a valid government-issued ID (NID, passport, or driving licence), a selfie for face matching, and proof of address. Accounts that fail verification will have withdrawal access suspended until documents are provided and approved.
03 Deposit & Loss Limits
One of the most effective tools for managing gambling spend is setting clear financial boundaries before you start playing. hibeje allows all registered players to set daily, weekly, and monthly deposit limits directly from their account settings. Once a limit is set, the platform will automatically decline any deposit attempt that would exceed it during the defined period.
Loss limits work in a similar way — you can specify the maximum amount you are willing to lose within a given time frame. When your losses reach that threshold, the system will prevent further betting until the limit period resets. You can also set wager limits to cap the maximum stake allowed on any individual bet or game round.
Daily Deposit Limit
Set the maximum amount in BDT that you can deposit within any single 24-hour period. Adjustments that reduce your limit take effect immediately. Requests to increase a limit are subject to a 24-hour cooling-off period to prevent impulsive decisions.
Weekly Deposit Limit
A rolling 7-day cap on total deposits. This is particularly useful for players who find it harder to track spending across multiple sessions spread over several days. The weekly limit provides a broader safety net alongside your daily control.
Monthly Deposit Limit
A 30-day rolling cap that gives you the clearest picture of your monthly gambling spend. Setting a monthly limit in line with your disposable income budget is a practical first step towards sustainable, responsible gaming habits.
How to Set Limits: Log in to your hibeje account, navigate to Account Settings, and select the Responsible Gaming section. All limit types are configurable from a single screen. Changes that reduce limits apply instantly. If you need assistance setting a limit, contact our 24/7 live chat support team who can apply limits on your behalf while you remain on the call.
04 Time-Out & Cool-Off Tools
Sometimes a short break is all it takes to regain perspective. hibeje's time-out feature allows you to temporarily suspend all gambling activity on your account for a defined period — without permanently closing your account. Time-out options range from 24 hours to 6 weeks and can be activated instantly from your account settings at any time.
During a time-out period, you will not be able to log in, make deposits, place bets, or access any games. Your account and any remaining balance will be safely held by hibeje until the time-out period ends. Marketing communications will also be paused for the duration of your time-out.
Choose your time-out duration. Options include 24 hours, 48 hours, 1 week, 2 weeks, 4 weeks, and 6 weeks. Select the period that best matches your need for a break.
Confirm the time-out in your account settings. The system will ask you to confirm your choice before applying it. Once confirmed, the time-out takes effect within minutes.
Access is suspended immediately. You will be logged out automatically and will be unable to access the platform until your chosen time-out period expires.
Time-out cannot be shortened. Once activated, a time-out period cannot be reversed or shortened — this is intentional. The restriction is designed to give you a genuine, uninterrupted break from gambling.
Returning after a time-out. At the end of your time-out period, you will receive an email notification and can log back in normally. hibeje may ask you to confirm you wish to resume play before reactivating full access.
Session Time Reminders: In addition to time-out periods, hibeje offers optional session time reminders. You can configure an alert to appear after 30, 60, or 90 minutes of continuous play, reminding you how long you have been active. This helps prevent time from passing unnoticed during extended gaming sessions — a common trigger for impulsive overspending.
05 Self-Exclusion
Self-exclusion is the most comprehensive protective measure available on hibeje. Unlike a temporary time-out, self-exclusion involves a long-term or permanent suspension of your account. It is designed for players who feel that their gambling has become — or is at risk of becoming — a serious problem, and who want a firm, lasting barrier between themselves and the platform.
hibeje offers self-exclusion periods of 6 months, 1 year, 3 years, and permanent exclusion. During any self-exclusion period, your account will be fully suspended: you will be unable to log in, deposit, bet, or access any game. All pending bonuses and promotional offers will be cancelled. Any withdrawable balance will be returned to you via your registered payment method (bKash, Nagad, or Rocket) after identity verification.
How to Self-Exclude
- Log in to your hibeje account and go to Account Settings
- Select Responsible Gaming, then choose Self-Exclusion
- Pick your preferred exclusion period (6 months to permanent)
- Confirm your identity and submit — exclusion is applied within 24 hours
- Alternatively, contact live chat 24/7 and an agent will process the exclusion immediately on your behalf
What Happens During Self-Exclusion
- All access to the hibeje platform is blocked — login, deposits, and betting are suspended
- All marketing and promotional emails are immediately stopped
- Any pending withdrawable balance is returned to your payment method
- Self-exclusion cannot be reversed during the chosen period — this is intentional for your protection
- After the exclusion period ends, you will need to contact support to reinstate access — there is a mandatory 24-hour reflection period before reinstatement
Requesting Self-Exclusion via Live Chat: If you are in a distressed state and cannot access your account settings, please contact hibeje's 24/7 live chat team directly. State that you want to self-exclude and the agent will apply the exclusion to your account immediately, without requiring you to navigate the platform yourself. We take these requests seriously and process them as a matter of priority.
06 Recognising Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise from the inside. Many players do not realise their gambling has become harmful until it has already caused significant financial or personal damage. hibeje encourages all players to periodically reflect on their gambling habits and to seek help early if they notice any of the warning signs listed below.
The following indicators may suggest that gambling is becoming — or has already become — a problem. If you recognise several of these in your own behaviour, we strongly encourage you to use hibeje's responsible gaming tools or to contact a professional support organisation.
Continuing to gamble in an attempt to win back money you have already lost, often escalating bets in the process.
Regularly spending more time gambling than you intended, losing hours without noticing, or missing scheduled commitments.
Using money allocated for rent, groceries, bKash bills, or family expenses to fund gambling activity.
Gambling to escape stress, anxiety, depression, loneliness, or other negative emotions rather than for entertainment.
Hiding how much time or money you are spending on gambling from family members, friends, or your partner.
Feeling compelled to keep gambling even when you know you should stop, or being unable to walk away when ahead.
Missing work, neglecting family duties, or withdrawing from social activities because of time spent gambling.
Needing to bet increasingly larger amounts to feel the same level of excitement — a classic sign of tolerance building.
Honest Self-Assessment: Problem gambling affects people from all backgrounds and income levels. It is not a sign of weakness or moral failure — it is a recognised behavioural condition that responds well to early intervention. The most important step is acknowledging the problem. hibeje's support team and the external resources listed below can help you take that step.
07 Tools to Stay in Control
hibeje provides a comprehensive toolkit of responsible gaming features, all accessible from your account settings at no cost and with no penalty for use. We actively encourage all players — not just those experiencing difficulties — to engage with these tools as a routine part of their gaming experience. Responsible gambling is about enjoying the entertainment while staying firmly in control of the experience.
Deposit Limits
Set daily, weekly, and monthly caps on how much BDT you can deposit. Reductions are immediate; increases require a 24-hour delay for your protection.
Loss Limits
Specify the maximum you are willing to lose in a 24-hour, 7-day, or 30-day window. When the threshold is reached, further play is blocked for that period.
Session Time Reminders
Receive an on-screen alert after 30, 60, or 90 minutes of active play, prompting you to reflect on whether you want to continue or take a break.
Reality Checks
Periodic in-session pop-ups displaying your net session profit or loss, time played, and total amount wagered — giving you a clear, factual picture of your session.
Cool-Off Period
Take a short break of 24 hours to 6 weeks without permanently closing your account. Ideal for players who want a temporary pause to regain perspective.
Self-Exclusion
A long-term or permanent suspension of your account for 6 months, 1 year, 3 years, or indefinitely. The most robust tool for players who need a firm boundary.
Account Activity History: hibeje provides a detailed transaction and betting history within your account dashboard. Reviewing your history regularly is one of the simplest and most effective ways to stay aware of your gambling spend and patterns. If you notice trends that concern you — increasing frequency, larger stakes, or mounting losses — act on those signals early.
08 Support & Help Resources
If you feel that gambling is affecting your life, your finances, or your relationships, please reach out for help. You do not need to be in crisis to seek support — talking to someone early is always better than waiting until the situation worsens. hibeje's support team is available 24/7 and will handle all responsible gaming enquiries with care, sensitivity, and complete confidentiality.
In addition to hibeje's internal support channels, we encourage players experiencing difficulty to reach out to professional organisations that specialise in gambling harm. While dedicated gambling support infrastructure in Bangladesh is still developing, the following channels are available to players who need help.
hibeje Live Chat
Our 24/7 English-language support team can help you activate any responsible gaming tool, apply an immediate self-exclusion, or simply talk through your concerns in a non-judgemental environment.
Available 24 hours, 7 days a week BST (UTC+6) · English languageEmail Support
For written responsible gaming requests — including formal self-exclusion applications, data deletion requests, or detailed complaints — contact the hibeje responsible gaming team by email. All communications are treated in strict confidence.
[email protected] Response time: within 2 business daysProfessional Counselling
If you feel you need professional support beyond what hibeje can offer, we encourage you to speak with a qualified counsellor or psychologist. Many mental health professionals in Dhaka, Chittagong, and other major cities in Bangladesh are trained in behavioural addiction including problem gambling.
Seek help early — before the problem growsGamblers Anonymous: Gamblers Anonymous (GA) is an international fellowship of people who share their experience, strength, and hope with each other in order to solve their common problem and help others recover from a gambling problem. GA meetings and online resources are available in English at www.gamblersanonymous.org — we recommend this resource to any player who believes their gambling has become unmanageable. (Note: hibeje does not link directly to external sites; please search for the organisation name in your browser.)
Remember: Gambling should be entertaining, not a way to earn money or escape problems. Never gamble with money you cannot afford to lose. Set a budget before you play and stick to it. Take regular breaks. Do not chase losses. If gambling stops being fun, stop gambling. hibeje is here to support you every step of the way — including the decision to take a break or stop entirely. 18+ only. Play responsibly.
Explore hibeje
Continue Exploring the Platform
Now that you are familiar with hibeje's responsible gaming framework, explore our games and betting markets — always within the limits you have set. 18+ only. Play responsibly.