Privacy Policy for hibeje
This Privacy Policy explains how hibeje collects, processes, stores, and protects your personal information when you use our platform. We are committed to handling your data responsibly and transparently, in line with internationally recognised data protection standards.
Your Privacy Matters: hibeje does not sell your personal data to third parties. We process your information only for the purposes described in this Policy. By using the hibeje platform, you confirm that you have read and understood how your data is handled. If you have questions about this Policy, please contact our support team via live chat at any time.
01 Information We Collect
hibeje collects personal information from you in several ways — directly when you register and use the platform, automatically as you interact with our services, and occasionally from third-party sources such as payment processors and identity verification providers. The categories of information we collect are described below.
| Data Category | Specific Data Points | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government-issued ID number, NID or passport details | Registration form, KYC verification submission |
| Contact Data | Email address, mobile phone number, residential address (city, district, division) | Registration form, account settings updates |
| Financial Data | bKash / Nagad / Rocket / Upay account numbers, transaction history, deposit and withdrawal records | Payment processing, transaction logs |
| Account Data | Username, encrypted password, account registration date, account status, login history | Automatically recorded on registration and login |
| Usage & Gaming Data | Games played, bets placed, wager amounts, win/loss records, session duration, bonus usage | Automatically recorded during platform use |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, time zone | Automatically collected via server logs and cookies |
| Communications Data | Live chat transcripts, support email content, feedback submissions | Recorded when you contact hibeje support |
| Responsible Gaming Data | Deposit limits set, loss limits, self-exclusion requests, cool-off periods, problem gambling assessments | Recorded when responsible gaming tools are activated |
Sensitive Data: hibeje does not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, health data, or political opinions. If any such data is incidentally included in a communication you send to us, it will not be processed for any purpose beyond resolving your support query and will be deleted promptly thereafter.
02 How We Use Your Data
hibeje processes your personal data strictly for the purposes set out in this Policy. We do not use your data for any purpose that is incompatible with the reason for which it was originally collected. The primary purposes for which hibeje processes personal data are as follows:
Account Management
We use your identity and contact data to create and maintain your hibeje account, verify your identity during the KYC process, reset your password, and communicate important account-related notices such as security alerts and policy updates.
Payment Processing
Your financial data is processed to facilitate BDT deposits and withdrawals via bKash, Nagad, Rocket, and Upay. We maintain transaction records to resolve payment disputes, prevent fraudulent chargebacks, and comply with anti-money-laundering obligations.
Fraud Prevention & Security
Technical and usage data is analysed to detect suspicious login patterns, identify duplicate account registrations, prevent bonus abuse, and protect the integrity of the hibeje platform for all players.
Responsible Gaming
Gaming behaviour data and responsible gaming settings are processed to monitor player welfare, enforce self-exclusions and deposit limits, and identify players who may be showing signs of problem gambling so that appropriate support can be offered.
Promotional Communications
With your consent, we may use your contact data to send you personalised offers, bonus notifications, and information about new games or seasonal promotions such as BPL season bonuses, Eid specials, and Pohela Boishakh offers. You may opt out at any time.
Platform Improvement
Aggregated and anonymised usage data helps us understand how players interact with hibeje, which games are most popular, where technical issues occur, and how we can improve the overall platform experience for players across Bangladesh.
03 Legal Basis for Processing
hibeje processes your personal data only where a valid legal basis exists for doing so. The applicable legal bases for each processing activity are set out below.
- Contractual Necessity: Processing your identity, contact, and financial data is required to fulfil the contract between you and hibeje — specifically, to open and operate your account, process deposits and withdrawals, and deliver the gaming services you have requested.
- Legal Obligation: Certain processing activities — including KYC identity verification, anti-money-laundering checks, and the retention of financial transaction records — are required by applicable laws and regulations governing offshore gaming and financial services operations.
- Legitimate Interests: hibeje processes technical and usage data on the basis of legitimate interests to prevent fraud, detect security threats, maintain platform integrity, and analyse platform performance. These interests do not override your fundamental privacy rights.
- Consent: Where we send you optional marketing communications or use non-essential cookies, we rely on your explicit consent. You may withdraw consent at any time by adjusting your account communication preferences or contacting hibeje support.
04 Data Sharing & Third Parties
hibeje does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.
| Recipient Category | Purpose of Sharing | Data Shared |
|---|---|---|
| Payment Processors bKash, Nagad, Rocket, Upay |
To process your deposits and withdrawals in BDT and confirm successful transactions | Name, mobile number, transaction amount, account reference |
| KYC / Identity Verification Providers | To verify your identity documents and confirm your age and address during the KYC process | Name, date of birth, ID document images, address |
| Game Content Providers Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi |
To deliver game content and record game round outcomes; studios receive only technical session data, not your identity data | Session token, game results, wager amounts (anonymised) |
| IT Infrastructure & Cloud Providers | To host the hibeje platform, store account data, and maintain server infrastructure on a secure basis | Encrypted account and transaction records |
| Fraud Prevention & Analytics Services | To detect abnormal login patterns, identify bot activity, and protect the platform against fraud and abuse | IP address, device fingerprint, session metadata |
| Law Enforcement / Regulatory Authorities | Where required by a valid legal demand, court order, or regulatory instruction — hibeje does not disclose data voluntarily to authorities | Determined by the scope of the legal demand |
International Transfers: hibeje is an internationally operated platform. Your personal data may be transferred to and stored on servers located outside Bangladesh. Where such transfers occur, hibeje takes appropriate contractual and technical measures to ensure that your data receives a level of protection consistent with this Privacy Policy.
05 Cookies & Tracking Technologies
hibeje uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and deliver relevant content. A cookie is a small text file placed on your device when you visit a website. You can manage or delete cookies through your browser settings at any time, though disabling certain cookies may affect platform functionality.
Essential Cookies
Required for the platform to function. These include session authentication, security tokens, and load-balancing cookies. Cannot be disabled without breaking core platform features.
Analytics Cookies
Help us understand how players navigate the site — which pages are visited most, how long sessions last, and where players encounter errors. Data is aggregated and anonymised.
Preference Cookies
Store your platform preferences such as language settings, display options, and recently played games so that your experience is consistent across sessions.
Marketing Cookies
Used only with your consent to track whether you arrived via a promotional link and to measure the effectiveness of hibeje's advertising campaigns. You may opt out at any time.
06 Data Retention
hibeje retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The retention periods for the principal data categories are as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | Legal obligation, fraud prevention, dispute resolution |
| Financial Transaction Records | 7 years from transaction date | Anti-money-laundering regulations, audit requirements |
| KYC Verification Documents | 5 years after account closure | Legal compliance, regulatory record-keeping |
| Gaming & Betting Records | 3 years after last activity | Dispute resolution, responsible gaming monitoring |
| Support Communications | 2 years from date of communication | Quality assurance, dispute reference |
| Marketing Consent Records | Until consent is withdrawn + 1 year | Proof of consent, compliance audit trail |
| Technical & Log Data | 13 months from collection | Security monitoring, fraud detection |
Upon expiry of the applicable retention period, your personal data will be securely deleted or irreversibly anonymised. Where data is anonymised rather than deleted, the resulting anonymised data set cannot be used to re-identify you and is no longer considered personal data under this Policy.
07 Your Data Rights
hibeje respects your rights in relation to your personal data. You may exercise any of the following rights at any time by contacting hibeje support via live chat or by emailing [email protected] (displayed as plain text — not a clickable link). hibeje will respond to all valid data rights requests within 30 days.
Right of Access
Request a copy of all personal data hibeje holds about you, including a description of how it is being used and with whom it has been shared.
Right to Rectification
Request correction of any inaccurate or incomplete personal data held in your hibeje account. You may update most contact details directly from your account settings.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to hibeje's legal retention obligations.
Right to Restrict Processing
Request that hibeje limits the processing of your data while a dispute about accuracy or the lawfulness of processing is being resolved.
Right to Data Portability
Request a structured, machine-readable export of the personal data you have provided to hibeje, where processing is based on your consent or contractual necessity.
Right to Object
Object to the processing of your personal data where hibeje relies on legitimate interests as the legal basis, including objecting to the use of your data for direct marketing.
Right to Withdraw Consent
Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
Right Against Automated Decisions
Request human review of any significant decision made about you solely by automated means, such as account suspension triggered by fraud detection algorithms.
Identity Verification for Rights Requests: To protect your data from unauthorised disclosure, hibeje may ask you to verify your identity before processing a data rights request. This typically requires confirming details that only the genuine account holder would know. hibeje will never charge a fee for handling data rights requests unless a request is manifestly unfounded or excessive.
08 Data Security Measures
hibeje employs a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. While no online platform can guarantee absolute security, hibeje maintains industry-standard controls appropriate to the sensitivity of the data processed.
Technical Controls
- TLS/SSL encryption for all data in transit between your device and hibeje servers
- AES-256 encryption for sensitive data stored at rest, including financial records and KYC documents
- Bcrypt hashing for all stored passwords — plain-text passwords are never retained
- Two-factor authentication (2FA) available to all account holders via account security settings
- Automated intrusion detection and real-time security monitoring across all platform infrastructure
- Regular penetration testing and vulnerability assessments conducted by independent security specialists
Organisational Controls
- Access to personal data is restricted on a strict need-to-know basis using role-based access controls
- All staff with access to personal data are subject to confidentiality obligations and regular data protection training
- Third-party service providers are required to sign data processing agreements before accessing any hibeje player data
- A formal data breach response procedure is in place; affected players will be notified without undue delay in the event of a breach that poses a risk to their rights
- Internal data protection reviews are conducted on an annual basis to assess and improve security posture
Your Responsibility: The security of your hibeje account also depends on you. Keep your password unique and confidential, enable 2FA in your account settings, and never share your login credentials with anyone. If you suspect unauthorised access to your account, contact hibeje support immediately via live chat so that your account can be secured without delay.
09 Minors & Age Restriction
hibeje is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. Persons aged under 18 are prohibited from registering, depositing, or participating in any game or betting activity on the hibeje platform.
Age verification is a mandatory step in the hibeje KYC process. All players are required to confirm their date of birth during registration and to submit documentary proof of age (such as a National Identity Card or passport) before their first withdrawal is processed. Where hibeje becomes aware that personal data belonging to a minor has been collected, that data will be deleted immediately and the associated account will be closed permanently.
18+ Only: If you are a parent or guardian and believe that a minor in your care has registered an account on hibeje, please contact our support team immediately via live chat. We will investigate, close the account, and delete all associated personal data without delay. hibeje takes underage gambling extremely seriously and maintains a zero-tolerance policy.
10 Contact for Data Queries
If you have any questions, concerns, or requests relating to this Privacy Policy or the way hibeje handles your personal data, please reach out to our support team. We are committed to resolving all privacy-related queries promptly and transparently.
Live Chat Support
The fastest way to raise a data query is through the hibeje live chat, available 24 hours a day, 7 days a week. Our support agents respond in English and can handle most account-level data requests immediately.
- Available 24/7, including Bangladesh public holidays
- Support language: English
- Average first response: under 5 minutes
- Time zone: Bangladesh Standard Time (BST, UTC+6)
Email Contact
For formal data rights requests — such as subject access requests, erasure requests, or data portability requests — you may contact hibeje by email. Please include your registered username and a description of your request so we can handle it efficiently.
Data & Privacy Enquiries (plain text — not a link):
[email protected]Response time: within 30 calendar days of receipt
Policy Updates: hibeje reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, or our data processing practices. The effective date at the top of this page will be updated whenever a material change is made. Where changes are significant, hibeje will notify registered players via email or an in-platform notification. Continued use of the hibeje platform following a policy update constitutes acceptance of the revised terms. We encourage you to review this Policy periodically.
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